Helpdesk

Helpdesk - Ticket Management App

Features:

Process tickets through different stages to solve them.
Add priorities, types, descriptions and tags to define your tickets.
Use the chatter to communicate additional information and ping co-workers on tickets.
Enjoy the use of an adapted dashboard, and an easy-to-use kanban view to handle your tickets.
Make an in-depth analysis of your tickets through the pivot view in the reports menu.
Create a team and define its members, use an automatic assignation method if you wish.
Use a mail alias to automatically create tickets and communicate with your customers.
Add Service Level Agreement deadlines automatically to your tickets.
Get customer feedback by using ratings.
Install additional features easily using your team form view.